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Shipping Policy

With over a 3 months supply of inventory, we are able to ship our ready-to-assemble kitchen cabinets and bathroom vanities faster than most of the other wholesale suppliers. On average, your order will ship in 9-10 business days (Monday - Friday), which doesn't include the transit time. We can not guarantee delivery, so please allow enough time for delays in transit or back ups at the warehouse.

With the volume of cabinets that we are shipping, we continue to negotiate for the best possible rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept at a minimum. Due to the weight and size of some of the boxes of the ready-to-assemble cabinets and vanities, shipping them UPS or Fedex is not an option.  The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region. 

 

 Below is a rough estimate of transit times. Actual transit times may vary.

 

Return Policy

Not What You Ordered:
While we would like to claim that we are perfect, we are also human, so occassionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style is located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at 267-773-1006 and we will do our best to expedite you the correct size or style.

Ordered the Wrong Size/Style:
While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors or if the color is not what you expected (we strongly encourage ordering a sample before buying). Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double check your measurements (please see the Helpful Hints section if you need help). If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.

Restocking Fee:

While we try to accommodate our customers and take back any and all cabinets that we can re-sell, we have found out that customers have started abusing our generosity. We strongly encourage that customers order a sample door and double check their measurements before ordering cabinets. Any cabinets that you wish to return will incur a 20% restocking fee per cabinet and/or accessory (since we do not stock most Rev-A-Shelf items and they are custom ordered, there is a 50% restocking fee on these items).  You will also be responsible for the shipping costs associated with shipping the product back.  Your money will be refunded within 30 days of us receiving the product and inspecting it for damages.  If damage is found, we will notify you and you will be responsible for filing a claim with the carrier to get reimbursed.

Orders Cancelled in Transit:
If an order is canceled in transit you will be responsible for return shipping costs and be subject to a 20% restocking fee. You will be refunded within 30 days after we receive the shipment back and inspect it. If we find that there are damages due to excess transit time your refund may take a bit longer until a proper inspection by the trucking company can occur.

Damages:
Our cabinets and vanities are packaged to minimize the damage that can occur in transit. Since the kitchen cabinets and bathroom vanities are made of solid wood and plywood, it is uncommon that damage occurs. That being said, we can't control what happens to your order once the trucking company picks it up. Since we use 3rd party carriers for all of our deliveries, they assume liability for the product once it is picked up.  In the event that a box arrives with visible damage, it is very important to note the damages on the delivery while the driver is present. All visible damage must be noted on the delivery receipt and vanity tops MUST be opened in front of the driver, otherwise the trucking company will not accept a claim.  If you open the box, and find concealed damage, it MUST be reported within 48 hours to ensure that you can file a claim. If damage is found, it is important to follow the steps below to rectify the situation. If it is not reported within 48 hours, the trucking company will not acknowledge the concealed damages.  If you have damages to your door(s) or face frame(s) we do require you to send the damaged item(s) back to us. We do this to ensure quality control.  Below is a copy of the instructions that are included with your confirmation e-mail.  It is important to print this out and review it before your shipment arrives.

 

**** PLEASE PRINT FOR YOUR RECORDS AND READ CAREFULLY ****


Thank you for your recent order. Your order should be shipping in 9-10 business days (Monday-Friday). Once it is shipped, you should be receiving a call from the trucking company in order to schedule an appointment for delivery. It is very important that you take the following steps to ensure that you product arrives in one piece, and if there is a damage, that we have the necessary documentation to successfully file a claim.


1) Make sure that someone is physically there when your order arrives. If you selected residential delivery, it is defined as curbside delivery to your home (it does not include inside delivery or any additional accessorials). If you are not willing or able to accept curbside delivery by yourself, you will have to make arrangements to have someone there to help.

2)You must do an item count for your order to ensure nothing is missing. Once you sign the delivery receipt that says "x" amount of items are received you are ackowledging you have recieved all of your items that have been noted as being sent. If you count less cartons on your order than are being said as sent you must mark your delivery receipt noting any shortages. In many cases there can be multiple items in one "carton" so it is important to do a carton count rather than a "piece" count. All Bill of Ladings will have a carton count NOT a piece count.

3) Take note if the shrink wrap has been damaged or removed prior to them delivering it to you (smaller orders and bathroom orders may be strapped to the pallet rather than using shrink wrap).  Every order is secured to the pallet... if it arrives without being secured in some fashion, it is important to note that.

4) Inspect each box for any obvious signs of damage before signing for your shipment.  While some drivers may try to rush you, you have the right to inspect each box before you accept the shipment.  If there are any holes, gashes, or other damages to the outside of the box it is important that you note it on the delivery receipt.

*** For Granite Vanity Tops-   All tops MUST be opened and inspected while the driver is present or a claim will not be honored ***

(5) Even though a box may look perfectly fine on the outside, it is possible that something may have cracked or been damaged due to shifting in transit.  Aside from the vanity tops, it is VERY important to open each box within a 48 hour period to see if there are any concealed damages.  If there are any concealed damages, they must be reported within 48 hours.  If not, the trucking company WILL NOT acknowledge them on a claim

In the event there are damages, take the following steps:

1) If it is a granite top or porcelain bowl, refuse to accept the box

2) Take pictures of the damage

3) We will need you to fax us a copy of the delivery receipt, and email pictures of the damages. As long as you accurately document the damages, the trucking companies are usually pretty prompt about responding to claims. We will do our best to get you a replacement piece as promptly as possible, but it can take a couple of days to sort everything out (so don't get frustated, we are usually waiting on a response from the trucking company).


To file a claim, we will need the following documentation:

1) A copy of the delivery receipt showing that damages were noted upon delivery

2) Pictures of the damages

You can fax the delivery receipt to 215-621-6595 and e-mail the pictures to steve@rtakitchencabinetsforless.com 

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